Refund Policy

1Fees, payment and access#

• Fees are as shown on the course or program page when you enrol, in Indian Rupees, inclusive of GST unless stated otherwise.
• We accept payments through Razorpay, PayU, Stripe and PayPal. EMI and loans are available on some courses through our financing partners (EasyPay, Cashfree, Razorpay, Earlysalary) or your card issuer, whose terms and charges apply.
• All courses are delivered online; nothing is shipped. We email your Learning Hub access within 24 hours of payment.

2Non-refundable products#

Workshops, masterclasses, intensives, self-paced courses, guided projects, challenges, live webinars, resource packs and career services are non-refundable.

3Short courses#

• You can get a full refund if you ask before we give you Learning Hub access.
• Once access is given, short-course fees are non-refundable, including for missed live classes, a change of mind or schedule, or technical issues on your side.
• Short courses are taught live and cannot be deferred to a later batch.

4PG certification programs#

• Seat Block Fee. You can block your seat by paying the Seat Block Fee shown at enrolment. It is part of the Program Fee and is adjusted against it.
• Refund window. You can withdraw until 11:59 pm IST on the day after your cohort's second live class. We refund the fee you have paid, less ₹10,000, which is non-refundable.
• After the refund window, the Program Fee, including the Seat Block Fee, is non-refundable.
• Late enrolment. If you enrol after your cohort's second live class, no refund window applies.
• Financial Aid. Fees paid under Financial Aid are non-refundable.
• EMI and loans. A refund on a financed purchase is paid to the lender to close the loan. Loan cancellation, foreclosure and processing charges, and any no-cost EMI interest SkilD has paid on your behalf, are borne by you and deducted from the refund.

5Deferral#

On PG certification programs you can defer once, to a cohort starting within 6 months, by paying a deferral fee of 10% of the program's listed fee. You restart the program from the beginning. The deferral fee is non-refundable, and a deferral does not open a new refund window.

6Scholarship Refund#

On PG certification programs you can claim a Scholarship Refund of 50% of the Program Fee you paid (excluding GST), including the Seat Block Fee, if:

• you paid the listed Program Fee in full, upfront, with no discount, offer or Financial Aid; and
• within your cohort's scheduled duration, you attend at least 80% of live classes, submit every graded project by its deadline, and present the end-to-end project.

We verify attendance and submissions from our live-class and Learning Hub records. If you defer, you qualify only by completing the new cohort from the beginning. Plagiarism or a breach of our code of conduct ends eligibility. Claim it after your certificate is issued, through section 7; approved Scholarship Refunds are paid within 30 days, to a bank account in the payer's name.

7How to request a refund#

Email hello@skild.co.in from your registered email address with your name, course or program, and payment reference. Our Student Success Manager will send you the refund request form.

Eligibility is decided by the time your email is sent (IST). We acknowledge it within 48 hours and decide within 7 working days of receiving the completed form.

8How refunds are paid#

• Approved refunds are paid within 14 working days of our decision, to the original payment method, or where that is not possible, to a bank account in the payer's name.
• GST is refunded on the amount refunded.
• Duplicate payments are refunded in full within 7 working days of you telling us.

9Exceptional cases#

In a serious, documented situation, such as a medical emergency or a death in the family, write to us with the documents. Management reviews each case within 7 working days and may, at its sole discretion, offer a deferral, a credit, or a full or partial refund. Each decision applies to that case only and does not set a precedent.

10If we cancel or reschedule#

If we cancel a course or cohort, or move its start by more than 30 days, you can choose a full refund of everything you paid, including the Seat Block Fee and any loan charges, or a move to the next cohort at no cost.

Nothing in this Policy affects your rights under the Consumer Protection Act 2019.

11Learners under 18#

For a learner under 18, the parent or guardian who paid makes any refund request and receives any refund.

12Corporate and institutional training#

Fees, refunds and deferrals follow the written agreement with the organisation.

13Disputes and chargebacks#

If you disagree with a refund decision, write to our Grievance Officer, who reviews it within 7 working days. Please contact us before raising a chargeback; access may be paused while one is open. Disputes are governed by section 17 of our Terms and Conditions.

14Changes#

The version of this Policy in force when you paid applies to your purchase, unless a later version is more favourable to you. We give enrolled learners notice of changes as section 20 of our Terms and Conditions describes.

15Contact#

Customer care: hello@skild.co.in · +91 90969 09751

Grievance Officer: Atharva Vandhye, Co-founder & Chief Operating Officer · atharva@skild.co.in · +91 91798 87246 · C-231, Rohnipuram, Dangania, Raipur, Chhattisgarh 492001, India